Store Credit

What is Store credit, and how can I use it?

Store credit are credits provided by MariDeal that hold a specific value and can be used towards the purchase of eligible products and/or services offered by Merchant/s through the Site. These credits can be applied during the checkout to reduce the total cost of your purchase.

To use your store credit, simply follow these steps on the Site: select and book a deal. At checkout, You will have the option to apply your Store credit to offset the cost of the transaction. The value of the store credit can be deducted from the total amount, reducing the amount You need to pay.

How long is Store credit valid for?

Store credit issued by MariDeal has a validity period of one (1) year from the date of its issuance. This means that you have one (1) year to utilize your store credit for orders on the Site. It's important to note that once the validity period expires, the store credit   becomes invalid and may not be used.

We recommend keeping track of the expiration date of your store credit and ensuring that You make use of it within the designated timeframe. This will ensure that You maximize the benefits and value of your credits. It's important to acknowledge that MariDeal will not reinstate or extend the validity of any expired store credit.

Can I use store credit to make a purchase that exceeds its value?

Yes, it is possible to use store credit to make a purchase that exceeds its value. When You proceed to the checkout and apply your store credit, the total cost of your order will be deducted by the value of the store credit. You may then pay the difference using another acceptable payment method. 

During checkout, You will review the final amount due after the deduction of the store credit. 

What happens if the total value of my store credit exceeds the order amount?

If the total value of your store credit exceeds the order amount, any excess value will be credited to your "Store Credit Balance" on your Customer Account. This remaining credit can be utilized for future orders on the Site.

The excess value will be retained as part of your Store Credit Balance and can be applied towards subsequent transactions. This provides you with the convenience of using the remaining credit for future purchases, ensuring that you can make the most of your Store credit and maximize its value.

To access and view your Store Credit Balance, you can log in to your Customer Account on the Site. From there, you will be able to track the available credit and apply it towards eligible purchases whenever you desire.

What happens to my Store Credit Balance if my account is terminated, suspended, or marked as "Inactive"?

If your account is terminated, suspended, or marked as "Inactive" for any reason, please be aware that your Store Credit Balance will be automatically and irreversibly reset to zero. This means that any remaining credits or balance in your Store Credit Balance will be forfeited and cannot be recovered.

If you have any further questions or concerns regarding your Store Credit Balance and account status, we suggest reaching out to the MariDeal customer care team for personalized assistance and clarification. They will be able to provide you with specific information based on your account and help address any queries you may have.

Can I sell or transfer my Store Credit Balance to someone else or use it for another order?

No, your Store Credit Balance is non-transferable and cannot be sold or transferred to another person. It is specifically tied to your account and can only be used by the account holder. Additionally, it cannot be used for another purchase on the Site.

The Store Credit Balance is designed to provide benefits and discounts to the individual account holder who has accumulated it through various activities or transactions. It cannot be shared, gifted, or transferred to others.

We kindly ask you to refrain from engaging in any unauthorized sale or transfer of your Store Credit Balance, as it violates the terms and conditions of MariDeal. Any attempt to do so may result in account suspension or termination.

Can I request a cash refund for my Store Credit Balance?

No, it is not possible to request a cash refund for your Store Credit Balance. Store credit is intended for use within the MariDeal Site and cannot be redeemed or refunded for cash.

Store credit holds value within the MariDeal ecosystem and can be used towards eligible purchases to offset the cost. However, they do not have a cash value and cannot be exchanged for physical currency or refunded in monetary form.

How can I check my store credit Balance on my Customer Account?

To check your store credit balance, You can log in to your MariDeal account and visit the "My Account" section. From there, select the "Store Credit" option from the menu, and You will be able to view the status and balance of your store credit. 

Alternatively, you can reach out to our Customer Care team for assistance. They can be contacted via email at customercare@marideal.mu or by phone on (230) 263 2769. When contacting customer care, it's helpful to provide specific details such as your account information. This will enable the team to better understand and provide prompt assistance.