Cyclone Safety Protocol - What you need to know

Dear Valued Customer,

Safety is a shared responsibility.

The safety of our community is our top priority. MariDeal suppliers around the island are committing to our updated Cyclone Safety Protocol to help give you, our customers, peace of mind when you need it most. 

Remember: You are fully responsible for your own reservation and fully responsible for understanding the below policy.

(*Cyclone class 1, 2 or 3 must be in effect in Mauritius for the below policies to take effect)

Cyclone Class 3: If you are set to arrive while a Cyclone Class 3 is in effect in Mauritius; Your booking is automatically cancelled, and you will be refunded the amount paid in the form of store credit within 2 business days. Please stay home and take care of yourselves. 

*By providing store credit, customers will be able to make a new reservation at their convenience. 

Cyclone Class 2: If you are set to arrive while a Cyclone Class 2 is in effect in Mauritius; Customers will have the right either to:

1. Check-in because hotels will be open as usual OR
2. Postpone* their stay without any cancellation fee. 
   1. For a postponement request to be accepted, please write us at info@marideal.mu. Please ensure that you include your Order number/s and Coupon code/s.
   2. A Postponement will be handled as a refund in the form of store credit, which you will receive within 2 business days of the originally scheduled date (Cyclone date). This will allow you to make a new reservation at your convenience.

If you fail to communicate to MariDeal in writing prior to 12pm on your arrival date, you will be expected to arrive as scheduled, or you will be considered a No-Show* (see conditions below).

Cyclone Class 1: Business as usual. The supplier will be expecting your arrival on the date and time specified on your booking confirmation and as per the terms and conditions. No cancellations, amendments, or postponements will be accepted. No changes or refunds will be provided to No-Shows*.

 *No Shows: Any customer who fails to arrive on their booked date without notifying both MariDeal and the Supplier within the required timeframe, will not be able to change their booking date or get a refund. 

*Prior to arrival: If prior to your arrival a Cyclone Class 2 is upgraded to a Cyclone Class 3, your reservation will be automatically cancelled, and the amount paid will be refunded in the form of credit. If the Cyclone Class is not upgraded, the above policy will serve as guideline. 

*If you are already at the hotel: If a Cyclone Class 2 is upgraded to a Cyclone Class 3, you must inquire with the stayed hotel about the next steps.

As part of the community, we thank you for your understanding and patience during these times. If you do have any questions, never hesitate to contact us through our ticketing system (info@marideal.mu) or by phone on 263-2769.